FAQs

What is a group claim/class action?

A group claim, known as class action in the USA, is where one claim is made on behalf of a number of claimants with similar issues against the same defendant. This differs from individuals making separate claims against the same defendant over similar issues.

Will I have to give evidence in court?

In group litigation, “Lead Claimants” may be called to give evidence. In reality, the chances of being named a “Lead Claimant” are low and the chances of having to give evidence in Court are even lower. The majority of civil claims settle before trial.

I thought it was too late to make a claim – why can I still do this with LGWP Law?

Whereas other law firms have closed their intake, LGWP Law recognise that many people did not realise they were affected or forgot to make a claim. Therefore, we have kept our intake open to ensure that everyone affected has the opportunity to make a claim.

I'm sure the deadline has passed for this claim. Why can I still claim with LGWP Law?

You’re right in that a deadline set for joining the Group Litigation has already passed, but you are still able to make a claim before the statute of limitations expires.

The time permitted during which a claim may be brought is defined by the law, specifically the “statute of limitations” which varies for each particular type of claim. The VW NOx Emissions Group Litigation raises several claims, some based on contract law, others based on breach of statutory duty (failure to comply with emissions regulations) and tort (deceit). The statute of limitations is thought to end for the claims with the longest statute of limitations in or around September 2021, six years after the VW defeat device software became publicly known in England and Wales. It should be assumed that claims should be filed no later than September 2021 to be timely.

How do I know if my vehicle is eligible to make a claim?

If your vehicle was manufactured by Volkswagen, Audi, SEAT or Skoda between 2008 and 2015, and had a 1.2, 1.6 or 2 litre diesel engine, your vehicle may be affected. Our transparent claims process will confirm your eligibility to claim.

What if I no longer own the vehicle?

Even if you no longer own the vehicle, you may still have a claim. Our claims process provides helpful guidance on how to find the information required to progress your claim.

Can I make a claim if I used to lease the vehicle rather than own it?

Yes, both owners and lessees of the affected vehicles can make a claim. Our claims process provides helpful guidance on how to find the information required to progress your claim.

How long do I have to submit a claim, what’s the deadline?

You should sign up to make your claim by February 28th 2021.

I don’t want to claim online – can you help?

Yes. Contact us at cleanairclaims@lgwplaw.co.uk or on 02921 202921 and we will be in touch.

 How long does the claims process take?

It’s difficult to estimate an end date because things are subject to change, but we will do our best to have a resolution as soon as possible.

How will I know if my claim has been successful?

We will keep you updated every step of the way. As soon as we have any new information relating to your claim, we will be in touch to explain and discuss this with you.

 How much compensation can I expect to get?

The amount of compensation will likely depend upon the year your car was manufactured and its model.

In England and Wales, the amount of compensation will be based on individual circumstances. Although it is difficult to predict the amount of compensation that will be paid to English and Welsh claimants, we will do our best to get as much money as possible for you.

How much will I pay if my claim is unsuccessful?

Your claim will be processed on a no win no fee basis and will not cost you anything unless it is successful.

How much will I pay if my claim is successful?

If we are able to settle your claim with the Volkswagen Group without having to issue proceedings, then we will limit our legal fees to 20% plus VAT of the settlement sum.

If we are unable to settle your claim with the Volkswagen Group and it is necessary to issue proceedings, we will limit our legal fees to 30% plus VAT of the compensation received, to reflect the additional works involved. 

Why do LGWP Law take a fee from the compensation?

Our fair and competitive fees cover the work involved in processing your claim carried out by our legal team.

If I accepted the Volkswagen Group’s offer to fix my affected vehicle, am I still eligible to claim? 

Yes, claimants who have had the fix applied may also claim compensation for additional fuel consumption and extra maintenance costs.

I understand the Volkswagen Group have said there are no grounds for UK customers to make a claim for compensation, so is it worth me submitting a claim?

Yes, as demonstrated by settlements having been reached in other countries such as the USA, Australia, Canada, and Germany, we believe that you are entitled to compensation for the Volkswagen emissions scandal.

Why have the Volkswagen Group customers affected in USA, Australia and Germany already received compensation but we haven’t in the UK?

Simply, the American, Australian and German courts do not have jurisdiction within England and Wales. The Court of England and Wales must determine all legal issues independently. The Volkswagen Group disputes liability, therefore, it is for the Court to decide the issues.

There are other law firms taking action against VW Group; why should I make a claim through LGWP Law?

  • 1. We promote clean air.
  • 2. Our lawyers are committed professionals from an established law firm working for you and keeping you informed every step of the way.
  • 3. LGWP Law has bespoke online systems in place to make the claim process straight-forward, and streamlined.
  • 4. We offer good, fair, value for our legal services.

How do I submit a claim?

1. Complete the form on our website cleanairclaims.co.uk

2. Follow the instructions to create your account

3. Submit your claim through our online system where we are on hand to guide you every step of the way

4. One of our paralegals will be in touch if you are eligible to claim

5. We will keep you updated as your claim progresses

What documents do I need to be able to claim?

You will need to provide evidence of owning the vehicle, for example an invoice. If you leased the vehicle or entered into a PCP, we will also need a copy of the contract. Our online system will list the relevant documents as you go through the process.

What if I don’t have the vehicle documentation?

If you have sold the vehicle and no longer hold any of the required documents, you can contact the garage who sold you vehicle or the finance company who may be able to provide the evidence required. We will be happy to help you find the information you need to support your claim; you can contact us through the live chat once your account is created.

Can I make a claim if I bought my vehicle in Scotland or Ireland?

The claims are currently proceeding through the English and Welsh legal system. As Scotland and Ireland have separate legal systems, we are unable to include Irish and Scottish claims at this stage.

I’ve seen NOx mentioned a lot in association with the Volkswagen Emissions Scandal. What is NOx and why should I care?

NOx is the term used for Nitrogen Oxides which are present in diesel emissions. NOx emissions are extremely harmful to the environment and the ozone layer. NOx emissions also contribute to smog and acid rain and can contribute to respiratory problems, which can lead to a premature death.

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